Is a Cinnabon franchisee required to comply with directions to change, upgrade, or discontinue use of any components of the Computer System?

According to Cinnabon's 2025 Franchise Disclosure Document, franchisees are required to comply with the franchisor's directions regarding changes, upgrades, or discontinuation of any components of the Computer System. The franchisee bears the expense of these changes and must implement them within a reasonable time after receiving notice from Cinnabon.

Cinnabon retains the right to retrieve data from the franchisee's Computer System as deemed appropriate. Additionally, Cinnabon may require franchisees to obtain polling services from a specified supplier, which could be Cinnabon or its affiliates, adding another layer of potential cost and required compliance.

Cinnabon assumes no liability or obligation for requiring modifications or discontinuing the use of any Computer System components. They also disclaim responsibility for any unauthorized modifications made by the franchisee. This places the onus on the franchisee to ensure compliance and manage any risks associated with the Computer System.

This requirement is typical in franchising, as it allows Cinnabon to maintain brand consistency and operational standards across all franchise locations. However, it's crucial for prospective franchisees to factor in the potential costs and operational adjustments associated with these mandatory Computer System updates.