From whom must a Cinnabon franchisee purchase or lease the POS System?
Cinnabon Franchise · 2025 FDDAnswer from 2025 FDD Document
We have developed interfaces with our preferred providers that facilitate this access. You must provide any assistance we require to integrate your POS System with our headquarters system at the earliest possible time and in the manner we prescribe. You must accurately, consistently, and completely record, structure, capture and provide all required information through your POS System in accordance with all applicable laws and protect such information as required.
To maintain a consistent reporting system, you must purchase or lease and use a POS System specified by us from a designated Approved Supplier. We estimate that the initial cost to you for the POS System and related necessary equipment, including installation and activation, currently ranges from $8,800 to $14,200 under the CapEx Program, depending on the number of terminals, travel costs, and other logistical factors. Under the CapEx Program, you must pay a monthly software license fee for the POS System that is currently $159 to $397 per month depending on your equipment configuration. If you choose to lease the POS System under the HaaS Program, you must pay a monthly software license and hardware lease fee for the POS System that is currently $216 to $442 per month depending on your equipment configuration and a one-time $300 activation fee. We will collect the monthly fees, which may change from time to time, and pay them to the vendor on your behalf.
Whether you are opening a new Bakery or purchasing an existing Bakery, we may, in our sole discretion, provide you with project management assistance related to, and coordinate the onboarding and configuration of, your POS System. You must pay us for such services our thencurrent POS System Administration Fee, which is currently estimated to be between $1,500 and $2,000. We or the POS System vendor may require you to purchase, license, or lease additional hardware or software. In addition, you may incur additional expenses if you require or would like additional equipment, training, or installation services.
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Source: Item 11 — Franchisor's Assistance, Advertising, Computer Systems, and Training (FDD pages 66–82)
What This Means (2025 FDD)
According to Cinnabon's 2025 Franchise Disclosure Document, franchisees must purchase or lease the Point of Sale (POS) system from a designated Approved Supplier specified by Cinnabon. The initial cost for the POS system and related equipment, including installation and activation, ranges from $8,800 to $14,200 under the CapEx Program, depending on factors like the number of terminals and travel costs. Franchisees also have the option to lease the POS System under the HaaS Program.
Under the CapEx Program, franchisees must pay a monthly software license fee for the POS System, which currently ranges from $159 to $397 per month, depending on the equipment configuration. If leasing under the HaaS Program, the monthly software license and hardware lease fee ranges from $216 to $442 per month, plus a one-time $300 activation fee. Cinnabon collects these monthly fees and pays them to the vendor on the franchisee's behalf.
Cinnabon may provide project management assistance related to the POS system's onboarding and configuration, for which the franchisee must pay a POS System Administration Fee, estimated to be between $1,500 and $2,000. Franchisees may also incur additional expenses for extra equipment, training, or installation services. Furthermore, franchisees are required to obtain support and maintenance service from Cinnabon or its affiliate by signing the POS System Support Services Agreement.