For a Cinnabon franchise, can the franchisee remove or replace the Primary Contact without approval?
Cinnabon Franchise · 2025 FDDAnswer from 2025 FDD Document
- B. Primary Contact. You must identify to us in writing an individual, who is reasonably acceptable to us, to serve as your "Primary Contact." You must empower the Primary Contact with the responsibility and decision-making authority regarding the Franchised Business and its operation, and you acknowledge and agree that we will have the right to rely upon the Primary Contact for such purposes. Your Primary Contact must successfully complete any training programs that we specify and must satisfy any other standards we may require for their position. You must notify us immediately of the death, disability, or termination of employment of your Primary Contact and must designate a successor or acting Primary Contact within 30 days after the death, disability, or termination of the predecessor. Additionally, you may not remove or replace the Primary Contact without our prior written approval.
Source: Item 23 — Receipts (FDD pages 114–399)
What This Means (2025 FDD)
According to the 2025 Cinnabon Franchise Disclosure Document, a franchisee cannot remove or replace their designated Primary Contact without prior written approval from Cinnabon. The franchisee must identify an individual, reasonably acceptable to Cinnabon, to serve as the Primary Contact, empowering them with responsibility and decision-making authority regarding the franchised business.
The Primary Contact is expected to complete any training programs specified by Cinnabon and meet any other standards required for the position. This individual acts as the main point of contact between the franchisee and Cinnabon, ensuring smooth communication and adherence to brand standards.
In the event of the Primary Contact's death, disability, or termination of employment, the franchisee must notify Cinnabon immediately and designate a successor or acting Primary Contact within 30 days. This requirement ensures continuity in the management and operation of the Cinnabon franchise, maintaining brand consistency and operational efficiency. The need for Cinnabon's approval underscores the importance of this role in upholding the brand's standards and operational requirements.