For a Cinnabon franchise, what is the deadline for designating a successor or acting Primary Contact after the death, disability, or termination of the predecessor?
Cinnabon Franchise · 2025 FDDAnswer from 2025 FDD Document
- B. Primary Contact. You must identify to us in writing an individual, who is reasonably acceptable to us, to serve as your "Primary Contact." You must empower the Primary Contact with the responsibility and decision-making authority regarding the Franchised Business and its operation, and you acknowledge and agree that we will have the right to rely upon the Primary Contact for such purposes. Your Primary Contact must successfully complete any training programs that we specify and must satisfy any other standards we may require for their position. You must notify us immediately of the death, disability, or termination of employment of your Primary Contact and must designate a successor or acting Primary Contact within 30 days after the death, disability, or termination of the predecessor. Additionally, you may not remove or replace the Primary Contact without our prior written approval.
Source: Item 23 — Receipts (FDD pages 114–399)
What This Means (2025 FDD)
According to the 2025 Cinnabon Franchise Disclosure Document, a franchisee must notify Cinnabon immediately of the death, disability, or termination of employment of their Primary Contact. Following this notification, the franchisee has 30 days to designate a successor or acting Primary Contact.
The Primary Contact is a key individual who the franchisee must identify in writing and who must be reasonably acceptable to Cinnabon. This person is empowered with the responsibility and decision-making authority regarding the franchised business and its operation. Cinnabon has the right to rely upon the Primary Contact for these purposes.
Furthermore, the designated Primary Contact must successfully complete any training programs that Cinnabon specifies and must meet any other standards Cinnabon requires for the position. The franchisee cannot remove or replace the Primary Contact without Cinnabon's prior written approval. This ensures that Cinnabon maintains a consistent level of operational standards and qualified management within its franchise network.