For Cinnabon Express franchises, on what days is telephone support via 844-577-7423 unavailable?
Cinnabon Franchise · 2025 FDDAnswer from 2025 FDD Document
| Method of Contact | Types of Issues or Requests | Hours of Availability1 | Response Time |
|---|---|---|---|
| Customer Service Portal (Log in and submit request electronically.) Or submit an email to support (poshelp@cinnabon.com) | Low/Medium Severity | 24 hours per day, 7 days per week | Within 8 hours |
| Telephone– Normal Business Hours Phone: 844-577-7423 | High Severity; Critical | 8:00 AM EST – 9:00 PM EST, 7 days per week, excluding Thanksgiving Day and Christmas Day | Calls answered live |
Source: Item 23 — Receipts (FDD pages 114–399)
What This Means (2025 FDD)
According to Cinnabon's 2025 Franchise Disclosure Document, telephone support via 844-577-7423 is generally available seven days a week from 8:00 AM EST to 9:00 PM EST for high severity or critical issues. However, this telephone support is not available on Thanksgiving Day and Christmas Day.
This means that if a Cinnabon Express franchisee encounters a critical problem on either of these holidays, they will not be able to reach Cinnabon via phone. It is important for franchisees to plan accordingly and have alternative support options available for these days.
While telephone support is limited on Thanksgiving and Christmas, Cinnabon does provide 24/7 support via their Customer Service Portal or email (poshelp@cinnabon.com) for low to medium severity issues. This ensures that franchisees always have a way to seek assistance, even if the response time is within 8 hours.