What is the definition of 'Designated Personnel' in the context of Cinnabon's Support Services agreement?
Cinnabon Franchise · 2025 FDDAnswer from 2025 FDD Document
a. "Designated Personnel" means the person(s) who request and receive Support Services under this Agreement. As a prerequisite for Company to provide the Support Services, such person(s) should be trained and competent in the general operation of the POS System and may include, for example, a cashier, shift lead, general manager, area manager, director or internal information technology ("IT") staff. Company shall not be responsible for determining whether Franchisee has authorized Designated Personnel to request Support Services.
Source: Item 23 — Receipts (FDD pages 114–399)
What This Means (2025 FDD)
According to Cinnabon's 2025 Franchise Disclosure Document, Designated Personnel are individuals authorized to request and receive Support Services related to the POS system. These individuals should be trained and competent in the general operation of the POS system.
Examples of Designated Personnel include cashiers, shift leads, general managers, area managers, directors, or internal IT staff. Cinnabon's affiliate providing the support services is not responsible for verifying whether the franchisee has properly authorized these individuals to request support.
This definition is important for Cinnabon franchisees because it clarifies who within their organization is permitted to contact the support team for assistance with the POS system. Franchisees must ensure that these individuals are adequately trained to avoid unnecessary support requests and to facilitate efficient problem resolution. By limiting support requests to trained personnel, Cinnabon aims to streamline the support process and ensure that issues are handled by those with the appropriate knowledge and authorization.