How does Cinnabon define the 'Service Start Date' for Support Services?
Cinnabon Franchise · 2025 FDDAnswer from 2025 FDD Document
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- Definitions. Capitalized terms not otherwise defined in this Agreement shall have the meaning ascribed to such term in the Franchise Agreement or below:
- b. "Service Start Date" shall mean the date that Company begins providing the Services, which is estimated to be approximately twelve (12) weeks prior to the anticipated Opening Date of the Franchised Business, as determined and approved by Company.
Source: Item 23 — Receipts (FDD pages 114–399)
What This Means (2025 FDD)
According to Cinnabon's 2025 Franchise Disclosure Document, the 'Service Start Date' is defined as the date that the Company (an affiliate of the Franchisor) begins providing support services. This date is estimated to be approximately twelve (12) weeks prior to the anticipated opening date of the franchised business. However, this date is ultimately determined and approved by the Company.
For a prospective Cinnabon franchisee, this means that support services for the POS system will commence roughly 12 weeks before the store is expected to open. This early start is designed to ensure that the franchisee has adequate support in place as they prepare for their grand opening. The actual start date is subject to the Company's approval, so franchisees should maintain close communication with the support team to confirm the exact date.
It's important to note that Cinnabon franchisees must have a point of sale (POS) system that meets the franchisor's minimum specifications to receive these support services. The POS system needs to be in good operating condition to receive support. The support services provided do not include support for hardware and software that is not part of the Minimum Specifications. Franchisees should ensure their POS system is fully compliant to avoid any delays or issues with the commencement of support services.