What consents and authorizations must a Cinnabon franchisee secure from customers to transmit Customer Information to Cinnabon?

According to Cinnabon's 2025 Franchise Disclosure Document, a franchisee must obtain all necessary consents and authorizations from customers, prospective customers, vendors, and others as required by applicable law to transmit customer information to Cinnabon and its affiliates. These consents and authorizations also extend to the use of that customer information by Cinnabon and its affiliates, as contemplated in the Franchise Agreement. Customer Information includes names, contact information, financial information, purchasing history, market research data, and other personal information related to customers and potential customers of the franchised business.

This requirement ensures that Cinnabon and its franchisees comply with privacy laws and regulations regarding the collection, use, and transfer of personal data. It places the responsibility on the franchisee to secure the appropriate permissions, which may involve providing disclosures to customers about how their information will be used and obtaining their explicit consent.

The franchisee must stay informed about the current data protection laws and adapt their practices accordingly. Failure to obtain the required consents and authorizations could result in legal repercussions for both the franchisee and Cinnabon.

This stipulation allows Cinnabon and its affiliates to utilize customer data for marketing and other business purposes, provided that all legal requirements are met. It is crucial for prospective franchisees to understand the importance of data privacy and to implement robust systems for managing customer consents and authorizations.