Who comprises the Cinnabon Support Services Team?

According to Cinnabon's 2025 Franchise Disclosure Document, the Support Services Team is composed of individuals authorized by the company to provide support services under the agreement. These individuals may be contractors or employees of the company or its affiliates. This team is responsible for providing help desk services for the POS system and other related support services as detailed in Schedule A of the agreement.

The Support Services Team offers comprehensive support, including making franchisor-approved, enterprise-level database changes to the POS system, such as limited time offers, new menu items, and price changes. They also maintain synchronization between the POS system and any third-party service providers integrated with it, such as those for online ordering, catering, mobile applications, loyalty programs, and delivery services. Additionally, the team provides remote technical support services, including troubleshooting, assistance with resolving technical issues, configuration assistance, correcting database or file corruption issues, and restoring functionality.

For a Cinnabon franchisee, understanding the composition and scope of the Support Services Team is crucial. Franchisees should be aware that the support team consists of authorized personnel who may be either employees or contractors of Cinnabon or its affiliates. This team is the primary point of contact for technical and system-related issues, and franchisees should familiarize themselves with the support services outlined in Schedule A to effectively utilize the available resources. Knowing the team's responsibilities and the support they offer can help franchisees resolve issues efficiently and maintain smooth operations at their franchised business.