Can Cinnabon assign the Service Level Agreement to another party without the franchisee's consent?

According to Cinnabon's 2025 Franchise Disclosure Document, Cinnabon LLC (referred to as "Company" in the Service Level Agreement) can assign the Service Level Agreement to another party without obtaining the franchisee's consent. The document states explicitly that "Company may assign this Agreement to any person or entity without Franchisee consent." This clause provides Cinnabon with considerable flexibility in managing its contractual obligations.

For a prospective Cinnabon franchisee, this means that the entity providing support for the POS system could change during the term of the agreement. While Cinnabon retains the right to transfer the agreement, it remains obligated to ensure that the services outlined in the agreement continue to be provided.

This is a fairly standard practice in franchising, as it allows the franchisor to adapt to changing business needs and optimize its operations. However, franchisees should ensure that any changes in service providers do not negatively impact the level of support they receive, as the quality and reliability of the POS system are critical for day-to-day operations.