Can Cinnabon and its affiliates independently access the Customer Information of a Cinnabon franchise?
Cinnabon Franchise · 2025 FDDAnswer from 2025 FDD Document
- B. Access to Customer Information. All Customer Information that you or your thirdparty vendors collect from customers and potential customers in connection with your Franchised Business must be furnished to us at any time that we request it. In addition, we and our affiliates, through the Computer System or otherwise, have the right to independently access the Customer Information.
- C. Use of Customer Information. You must only use Customer Information to market Approved Products to customers in accordance with the policies that we may establish periodically and applicable Laws. You may not sell, transfer, or use Customer Information for any purpose other than marketing Approved Products and the Franchised Business. We and our affiliates may use Customer Information in any manner or for any purpose. You must secure from your customers, prospective customers, vendors, and others all consents and authorizations, and provide them all disclosures, that applicable Law requires to transmit Customer Information to us and our affiliates, and for us and our affiliates to use that Customer Information, in the manner that this Agreement contemplates.
Source: Item 23 — Receipts (FDD pages 114–399)
What This Means (2025 FDD)
According to Cinnabon's 2025 Franchise Disclosure Document, Cinnabon and its affiliates have the right to independently access customer information. The franchisee is obligated to furnish all customer information collected from customers and potential customers in connection with their Cinnabon franchise to Cinnabon at any time upon request. This information can be accessed through the computer system or other means.
Customer Information is defined as names, contact information, financial information, purchasing history, market research data, and other personal information relating to customers and prospective customers of the Cinnabon franchised business. The franchisee is only allowed to use this customer information to market approved products in accordance with Cinnabon's policies and applicable laws. Selling, transferring, or using customer information for any purpose other than marketing approved products and the franchised business is prohibited.
Cinnabon and its affiliates have the right to use customer information in any manner or for any purpose. The franchisee must obtain all necessary consents and authorizations from customers, prospective customers, vendors, and others, and provide them with all required disclosures to transmit customer information to Cinnabon and its affiliates, allowing them to use that information as contemplated in the agreement. This means a franchisee must ensure they are compliant with privacy laws and have the proper permissions to share customer data with Cinnabon.