any assistance.

Pre-opening Assistance

Before you open your business, we will:

• a) License you the Marks necessary to begin operating your CINCH I.T. Franchised Business (Franchise Agreement Sections 2 and 3)
• b) Designate your territory within which you will open a single CINCH I.T. Franchise. (Franchise Agreement Section 4 and Addendum A; Development Agreement- Section 1)

• c) Provide delivery of Marketing Starter Package. (Franchise Agreement Section 7)
• d) Provide access to our confidential Operations Manual for your use while the Franchise Agreement is in effect and you are not in default. The Operations Manual contains mandatory System Standards and suggested specifications, standards, methods and procedures. The Operations Manual will be provided through our Intranet or any other medium capable of conveying its content. The Operations Manual is confidential and remains our property. We may amend, modify, or supplement the Manual at any time, so long as such amendments, modifications, or supplements will, in our good faith opinion, benefit us and our existing and future franchisees or will otherwise improve the System. You must comply with revised standards and procedures within 7 days after we transmit the updates. (Franchise Agreement – Section 9)

The Operations Manual was updated December, 2021.

The Table of Contents of the Operations Manual appears as Exhibit K to this Disclosure Document. The total number of pages in our Operations Manual is 130 pages.

• e) Give you general assistance in the opening of your business including operational organization and vendor coordination. We will also make our personnel available to help you plan pre-opening promotional programs. You will need to give us at least 90 days' notice of the planned opening date of your business if you wish us to provide you with pre-opening assistance. (Franchise Agreement - Section 9 and Section 14)
• f) Provide the Initial Training Program which you are required to complete prior to opening your Franchised Business. (Franchise Agreement - Section 9 and Section 13)

Post-Opening Assistance

During the operation of your business, we will:

• a) Continue to provide access to one electronic copy of our confidential Operations Manual, and furnish you with any and all updates and other Manuals and training aids that are developed in the future. Any training media we develop will be made available to you at our cost. (Franchise Agreement - Sections 9 and 13)
• b) Provide access to our CINCH I.T. proprietary intranet and software needed to run your Franchised Business. (Franchise Agreement - Section 9)
• c) Provide you and your clients with Help Desk client managed services through our affiliate. (Franchise Agreement - Section 9)
• d) Provide the primary toll free telephone service to process inbound leads to franchisees. (Franchise Agreement - Section 9)

• e) Administer and maintain the Marketing Fund. (Franchise Agreement Section 21)
• f) If we deem it necessary or advisable, provide you individual or group guidance and assistance, by various methods which may include personal visit, telephone, newsletters, brochures, reports, bulletins or electronically. This help may include advice on maximizing sales and profits, establishing minimum and maximum pricing, marketing, employee training, client service, vendor relations, equipment, or any operating problems you may be experiencing.

Source: Item 11 — FRANCHISOR'S ASSISTANCE, ADVERTISING, COMPUTER SYSTEMS AND TRAINING (FDD pages 28–39)