What is the nature of the updates and training aids that Cinch I.T. develops and provides to franchisees?
Cinch_I_T Franchise · 2024 FDDAnswer from 2024 FDD Document
ection 13)
Post-Opening Assistance
During the operation of your business, we will:
- a) Continue to provide access to one electronic copy of our confidential Operations Manual, and furnish you with any and all updates and other Manuals and training aids that are developed in the future. Any training media we develop will be made available to you at our cost. (Franchise Agreement - Sections 9 and 13)
- b) Provide access to our CINCH I.T. proprietary intranet and software needed to run your Franchised Business. (Franchise Agreement - Section 9)
- c) Provide you and your clients with Help Desk client managed services through our affiliate. (Franchise Agreement - Section 9)
- d) Provide the primary toll free telephone service to process inbound leads to franchisees. (Franchise Agreement - Section 9)
- e) Administer and maintain the Marketing Fund. (Franchise Agreement Section 21)
- f) If we deem it necessary or advisable, provide you individual or group guidance and assistance, by various methods which may include personal visit, telephone, newsletters, brochures, reports, bulletins or electronically.
Source: Item 11 — FRANCHISOR'S ASSISTANCE, ADVERTISING, COMPUTER SYSTEMS AND TRAINING (FDD pages 28–39)
What This Means (2024 FDD)
According to the 2024 Cinch I.T. Franchise Disclosure Document, Cinch I.T. will continue to provide access to one electronic copy of its confidential Operations Manual to franchisees. Cinch I.T. will also furnish franchisees with any and all updates, other manuals, and training aids that are developed in the future. Any training media that Cinch I.T. develops will be made available to franchisees at the franchisee's cost.
Cinch I.T. may also provide individual or group guidance and assistance through various methods such as personal visits, telephone calls, newsletters, brochures, reports, bulletins, or electronic communications. This help may include advice on maximizing sales and profits, establishing minimum and maximum pricing, marketing, employee training, client service, vendor relations, equipment, or any operating problems the franchisee may be experiencing.
Additionally, Cinch I.T. may provide franchisees with additional training programs that they may develop in the future. Except for Remedial Training, there is no charge for programs franchisees must attend. Franchisees must pay travel costs and other expenses they incur to attend training programs for themselves and anyone attending with them. Cinch I.T. may charge for optional training programs.