What is the nature of the operational organization assistance that Cinch I.T. provides to franchisees?
Cinch_I_T Franchise · 2024 FDDAnswer from 2024 FDD Document
isclosure Document. The total number of pages in our Operations Manual is 130 pages.
- e) Give you general assistance in the opening of your business including operational organization and vendor coordination. We will also make our personnel available to help you plan pre-opening promotional programs. You will need to give us at least 90 days' notice of the planned opening date of your business if you wish us to provide you with pre-opening assistance. (Franchise Agreement - Section 9 and Section 14)
- f) Provide the Initial Training Program which you are required to complete prior to opening your Franchised Business. (Franchise Agreement - Section 9 and Section 13)
Post-Opening Assistance
During the operation of your business, we will:
- a) Continue to provide access to one electronic copy of our confidential Operations Manual, and furnish you with any and all updates and other Manuals and training aids that are developed in the future. Any training media we develop will be made available to you at our cost. (Franchise Agreement - Sections 9 and 13)
- b) Provide access to our CINCH I.T. proprietary intranet and software needed to run your Franchised Business. (Franchise Agreement - Section 9)
- c) Provide you and your clients with Help Desk client managed services through our affiliate. (Franchise Agreement - Section 9)
- d) Provide the primary toll free telephone service to process inbound leads to franchisees. (Franchise Agreement - Section 9)
- e) Administer and maintain the Marketing Fund.
Source: Item 11 — FRANCHISOR'S ASSISTANCE, ADVERTISING, COMPUTER SYSTEMS AND TRAINING (FDD pages 28–39)
What This Means (2024 FDD)
According to Cinch I.T.'s 2024 Franchise Disclosure Document, as part of the pre-opening assistance, Cinch I.T. gives franchisees general assistance in the opening of their business, including operational organization and vendor coordination. Cinch I.T. also makes its personnel available to help franchisees plan pre-opening promotional programs. To receive this pre-opening assistance, franchisees must give Cinch I.T. at least 90 days' notice of the planned opening date of their business.
During the operation of the business, Cinch I.T. continues to provide access to one electronic copy of their confidential Operations Manual, and furnish franchisees with any and all updates and other Manuals and training aids that are developed in the future. Any training media Cinch I.T. develops will be made available to franchisees at their cost. Cinch I.T. also provides access to their proprietary intranet and software needed to run the Franchised Business.
Additionally, Cinch I.T. provides individual or group guidance and assistance, by various methods which may include personal visit, telephone, newsletters, brochures, reports, bulletins or electronically, if they deem it necessary or advisable. This help may include advice on maximizing sales and profits, establishing minimum and maximum pricing, marketing, employee training, client service, vendor relations, equipment, or any operating problems franchisees may be experiencing. Cinch I.T. also allows franchisees to participate in programs that may be developed and offered by them on a system-wide basis to their franchisees.