What is the nature of the Cinch I.T. intranet?
Cinch_I_T Franchise · 2024 FDDAnswer from 2024 FDD Document
- a) Continue to provide access to one electronic copy of our confidential Operations Manual, and furnish you with any and all updates and other Manuals and training aids that are developed in the future. Any training media we develop will be made available to you at our cost. (Franchise Agreement - Sections 9 and 13)
- b) Provide access to our CINCH I.T. proprietary intranet and software needed to run your Franchised Business. (Franchise Agreement - Section 9)
- c) Provide you and your clients with Help Desk client managed services through our affiliate. (Franchise Agreement - Section 9)
- d) Provide the primary toll free telephone service to process inbound leads to franchisees. (Franchise Agreement - Section 9)
Source: Item 11 — FRANCHISOR'S ASSISTANCE, ADVERTISING, COMPUTER SYSTEMS AND TRAINING (FDD pages 28–39)
What This Means (2024 FDD)
According to Cinch I.T.'s 2024 Franchise Disclosure Document, franchisees gain access to the Cinch I.T. proprietary intranet as part of the post-opening assistance provided by the company. The intranet also provides access to the Operations Manual. The Operations Manual contains mandatory System Standards and suggested specifications, standards, methods and procedures. Cinch I.T. may amend, modify, or supplement the Manual at any time, so long as such amendments, modifications, or supplements will, in their good faith opinion, benefit them and their existing and future franchisees or will otherwise improve the System. Franchisees must comply with revised standards and procedures within 7 days after Cinch I.T. transmits the updates.
This intranet and its contents are crucial for franchisees as it serves as a central hub for operational guidelines, updates, and potentially other software needed to run the franchise. The Operations Manual, accessible through the intranet, contains 130 pages and was last updated in December 2021.
Having access to a well-maintained and regularly updated intranet can be a significant benefit for franchisees, ensuring they have the latest information and tools to operate their business effectively. However, franchisees should be aware of the requirement to comply with updates within 7 days, which may necessitate quick adaptation to new standards and procedures. The franchisor also has the right to remotely access all of the franchisee's computer information and records to monitor productivity.