What is the franchisee required to do with telephone calls after termination of the Cinch I.T. franchise agreement?
Cinch_I_T Franchise · 2024 FDDAnswer from 2024 FDD Document
You shall promptly transfer all telephone calls by call-forwarding to Us or to such other party or entity as We shall direct; execute any such instruments and take such actions as We may deem necessary to effect such transfer and call-forwarding of telephone calls.
You acknowledge that this Agreement shall be conclusive evidence of Our rights to such telephone numbers, telephone directory listings, social media and networking accounts, and Internet numbers, and Our authority to direct this transfer;
Source: Item 23 — RECEIPTS (FDD pages 60–269)
What This Means (2024 FDD)
According to Cinch I.T.'s 2024 Franchise Disclosure Document, upon termination of the franchise agreement, the franchisee is required to promptly transfer all telephone calls by call-forwarding to Cinch I.T. or to another party or entity as directed by Cinch I.T. The franchisee must also execute any instruments and take actions deemed necessary by Cinch I.T. to effect the transfer and call-forwarding of telephone calls.
This means that a franchisee losing their franchise must immediately reroute all incoming calls to a number designated by Cinch I.T., ensuring that customers trying to reach the former franchise location are redirected. This transfer must be done promptly and in a manner that Cinch I.T. deems appropriate.
The franchise agreement serves as conclusive evidence of Cinch I.T.'s rights to the telephone numbers, directory listings, social media accounts, and internet numbers used by the franchisee. This clause underscores Cinch I.T.'s control over these assets upon termination, preventing the franchisee from retaining or using them to compete with Cinch I.T. or a new franchisee in the area. This is a fairly standard practice in franchising, as the phone number is often associated with the brand's goodwill in the local market.