What are the components of the Cinch I.T. performance improvement plan?
Cinch_I_T Franchise · 2024 FDDAnswer from 2024 FDD Document
y and aggressively the products and services of your CINCH I.T. Franchised Business within your Designated Territory.
If you do not sell one new managed service provider ("Managed Service Provider" or "MSP") contract for 3 consecutive months, we will require you to undertake and complete a performance improvement plan ("Plan") over a consecutive 3 month period. The Performance Improvement Plan consists of a list of activity metrics assigned by us that must be performed by you each week. You must also attend a weekly accountability telephone conference to review the assigned metrics and your results. You will be charged in one hour increments at our then-current rate for remedial training for each accountability conference. If after completion of the Plan you do not sell one new MSP contract within 3 months, you will be in default of your Franchise Agreement and we may we may terminate the Franchise Agreement.
As fully detailed in our confidential Operations Manual, a Managed Services Contract is a Technology Support Plan that offers Support, Proactive Maintenance, a Cybersecurity Suite of Services and Consultation.
Source: Item 12 — TERRITORY (FDD pages 39–43)
What This Means (2024 FDD)
According to Cinch I.T.'s 2024 Franchise Disclosure Document, if a franchisee fails to secure a new Managed Service Provider (MSP) contract for three consecutive months, they will be required to participate in a performance improvement plan. This plan spans three consecutive months and includes specific activity metrics assigned by Cinch I.T., which the franchisee must perform each week.
As part of the performance improvement plan, the franchisee must attend a weekly accountability telephone conference to discuss the assigned metrics and their performance results. Cinch I.T. will charge the franchisee for these accountability conferences in one-hour increments at their then-current rate for remedial training.
If, after completing the performance improvement plan, the Cinch I.T. franchisee still does not secure a new MSP contract within three months, they will be in default of their Franchise Agreement. This default allows Cinch I.T. to terminate the Franchise Agreement. The FDD specifies that a Managed Services Contract is a Technology Support Plan that offers Support, Proactive Maintenance, a Cybersecurity Suite of Services and Consultation. These Support Plans are priced per user and have a minimum of 10 users.