What methods does Cilantro Taco Grill use to provide individualized assistance to franchisees?
Cilantro_Taco_Grill Franchise · 2024 FDDAnswer from 2024 FDD Document
day (Franchise Agreement, Section 7.7).
- c. Upon your request, we will provide individualized assistance to you within reasonable limits by telephone, video conferencing, electronic mail or postage service, subject at all times to availability of our personnel and in reasonable limits (Franchise Agreement, Section 7.8).
- e. From time to time, as may become available, we will provide you with samples or digital artwork, advertising and promotional materials (Franchise Agreement, Section 10.6).
- f.
Source: Item 11 — FRANCHISOR'S ASSISTANCE, ADVERTISING, COMPUTER SYSTEMS AND TRAINING (FDD pages 26–33)
What This Means (2024 FDD)
According to Cilantro Taco Grill's 2024 Franchise Disclosure Document, individualized assistance is provided to franchisees through several methods. Upon request, Cilantro Taco Grill will provide assistance via telephone, video conferencing, electronic mail, or postage service. This support is subject to the availability of Cilantro Taco Grill personnel and is limited to what is deemed reasonable by the franchisor.
Cilantro Taco Grill also provides a trainer at the franchisee's premises for on-site training, supervision, and assistance for up to 10 days upon the opening of the first franchised business. This pre-opening assistance and training is designed to help the franchisee get started on the right foot.
Franchisees should note that the level of individualized assistance is subject to the franchisor's discretion and resource availability. While these support mechanisms are in place, franchisees should proactively communicate their needs and expectations to Cilantro Taco Grill to ensure they receive the necessary guidance.