What is a Cilantro Taco Grill franchisee required to do to operate the most current version of the POS System?
Cilantro_Taco_Grill Franchise · 2024 FDDAnswer from 2024 FDD Document
o your computer hardware, software and peripherals. You must upgrade your computer hardware, software and peripherals as necessary to operate the most current version of the POS System or any replacements thereto. We cannot estimate the cost of maintaining, updating and upgrading your computer hardware, software and peripherals because it will depend on the make and model of your hardware, required upgrades to operate our current management and payment processing applications, repair history, usage, local cost of computer maintenance services in your area and technological advances that we cannot predict. We estimate that computer maintenance will cost approximately $500 per month.
6. Table of Contents of Operations Manual
The Table of Contents of our Cilantro Taco Grill Operations Manual, current as of the date of this Disclosure Document is attached as Exhibit E. The Operations Manual has a total of 170 pages.
7. Training (Franchise Agreement, Article 7)
You (if the franchisee is an individual) or all of your owners (if the franchisee is a business entity), and your general manager and two managers must complete our HQ Initial Training program, to our satisfaction, no later than 60 days before opening your Franchised Business.
Source: Item 11 — FRANCHISOR'S ASSISTANCE, ADVERTISING, COMPUTER SYSTEMS AND TRAINING (FDD pages 26–33)
What This Means (2024 FDD)
According to the 2024 Cilantro Taco Grill FDD, franchisees must upgrade their computer hardware, software, and peripherals as necessary to operate the most current version of the POS system or any replacements. The cost of maintaining, updating, and upgrading the computer hardware, software, and peripherals will depend on factors such as the make and model of the hardware, required upgrades, repair history, usage, local cost of computer maintenance services, and technological advances.
The FDD states that Cilantro Taco Grill is not obligated to maintain, repair, update, or upgrade the franchisee's computer, hardware, software, and peripherals. The franchisee is responsible for the ongoing maintenance and repairs to their computer hardware, software, and peripherals at their own cost. While Cilantro Taco Grill estimates that computer maintenance will cost approximately $500 per month, they cannot guarantee this amount due to the variability of the factors involved.
Cilantro Taco Grill requires franchisees to purchase and use the specified point-of-sale system (POS System) and have the latest versions of hardware, software, peripherals, and computer platforms to operate the POS System. Franchisees are also required to use all software and applications that Cilantro Taco Grill specifies and pay any subscription or access fees associated with them, as well as obtain and maintain high-speed Internet access. The current cost of the computer system is $8,000 to $20,000, with additional monthly software subscriptions estimated to cost between $400 and $750, and an approved music streaming service costing between $15 and $50 monthly.