Where can complaints concerning the content of the Cilantro Taco Grill website be directed in California?
Cilantro_Taco_Grill Franchise · 2024 FDDAnswer from 2024 FDD Document
Franchisor has sole discretion and control over the Website.
Franchisor shall include a listing on its Website with Franchisee's Franchised Business location.
Franchisee has no ownership or other proprietary rights to Franchisor's website and Franchisee will lose all rights to such listing of Franchisee's location upon expiration or termination of this Agreement for any reason.
- 12.3.7 Franchisee shall pay all fees, whether to Franchisor or to third party vendor(s), and expenses for technology required by this Agreement, including but not limited to, the costs of computer software, hardware and peripherals, audio equipment and music programs and/or playlists, installation costs and regularly recurring fees for software and digital menu displays, Internet access, license fees, help desk fees, and licensing or user-based fees.
Source: Item 23 — RECEIPT (FDD pages 52–208)
What This Means (2024 FDD)
Based on the 2024 Franchise Disclosure Document, the FDD does not specify where complaints concerning the content of the Cilantro Taco Grill website can be directed in California. However, the document does state that Cilantro Taco Grill has sole discretion and control over the website. It also states that franchisees must promptly read and respond to all electronic mail related to the Franchised Business no less often than on a daily basis and shall accept and acknowledge receipt of all electronic mail sent by Franchisor, utilizing the electronic mail account provided by Franchisor.
While the FDD does not provide a specific contact for website complaints, it does outline the franchisor's control over the website's content and the franchisee's responsibility to monitor and respond to communications from the franchisor. This suggests that any concerns or complaints regarding the website should likely be directed to the franchisor through the established communication channels.
A prospective Cilantro Taco Grill franchisee should inquire with the franchisor about the specific procedures for addressing website-related complaints and who within the organization is responsible for handling such issues. Understanding the proper channels for communication and complaint resolution is crucial for maintaining a positive relationship with the franchisor and ensuring brand consistency.