In the Cicis Veteran's Incentive Program, can On Smile LLC revoke a franchisee's participation if they determine the franchisee no longer qualifies?
Cicis Franchise · 2025 FDDAnswer from 2025 FDD Document
You must promptly notify us, in writing, if any of the Supporting Information changes or ceases to be true and correct.
We may revoke your participation in the Program if, at any time, we determine that you no longer qualify for participation.
Source: Item 23 — RECEIPTS (FDD pages 65–263)
What This Means (2025 FDD)
According to Cicis's 2025 Franchise Disclosure Document, On Smile LLC can revoke a franchisee's participation in the Veteran's Incentive Program if they determine that the franchisee no longer meets the qualification requirements. The franchisee is obligated to promptly inform On Smile LLC in writing if any of the information provided to confirm their eligibility changes or is no longer accurate.
This provision protects Cicis by ensuring that only qualified veterans receive the benefits of the program. It also places a responsibility on the franchisee to maintain their eligibility and inform Cicis of any changes that may affect their participation. Failure to do so could result in the revocation of the program benefits.
For a prospective Cicis franchisee, this means that eligibility for the Veteran's Incentive Program is not guaranteed for the entire term of the franchise agreement. Franchisees must remain qualified and in good standing to continue receiving the program's benefits, such as waivers for the Development Fee and Initial Franchise Fee. This is a fairly standard practice in franchising, as franchisors often tie incentives to ongoing compliance and performance.