Under what circumstances may Cicis supplement or replace in-person training with online training modules?

According to Cicis's 2025 Franchise Disclosure Document, Cicis retains the discretion to modify its training approach. Specifically, for any training program, whether it be initial or additional, or for national or regional conferences, Cicis may choose to supplement or replace traditional in-person training with live or recorded online training modules. This provides Cicis with flexibility in how they deliver training content to franchisees and their personnel.

For a prospective franchisee, this means that the training experience may not always be in person. Cicis could opt to use online modules, which might affect the way the franchisee and their staff learn the Cicis system. It is important to note that this applies to all types of training programs, including the initial training needed to start the franchise and any additional training or conferences that Cicis might require later on.

This approach is becoming increasingly common in the franchise industry as online learning platforms become more sophisticated and accessible. While it offers convenience and cost-effectiveness, franchisees should be prepared to engage with training materials in various formats, and should ensure they have the necessary technology and internet access to participate effectively in online training programs. It would be prudent for a prospective franchisee to inquire about the typical format of training programs and the extent to which online modules are used, to better understand the learning environment they and their staff will be entering.