Is Cicis or a third party obligated to provide ongoing maintenance, repairs, upgrades, or updates to the Cicis Approved POS System?
Cicis Franchise · 2025 FDDAnswer from 2025 FDD Document
contractual limitation on our right to access this information. Neither we, our affiliates, nor any third parties are required to provide ongoing maintenance, repairs, upgrades, or updates to the Cicis Approved POS System or any other hardware or software.
Manuals
We will provide you access to our confidential Operations Manual (collectively, "Manuals") after you execute the Franchise Agreement. Our Manuals may be provided online only. Before you sign the Franchise Agreement, we offer you the opportunity to review the Manual upon your execution of our confidentiality agreement. We consider the contents of the Manuals to be proprietary and you must treat them as confidential. You may not make any copies of the Manuals.
Source: Item 11 — FRANCHISOR'S ASSISTANCE, ADVERTISING, COMPUTER SYSTEMS, AND TRAINING (FDD pages 31–38)
What This Means (2025 FDD)
According to Cicis's 2025 Franchise Disclosure Document, neither Cicis, its affiliates, nor any third parties are contractually obligated to provide ongoing maintenance, repairs, upgrades, or updates to the Cicis Approved POS System or any other hardware or software. This means that franchisees are responsible for ensuring their POS system remains operational and compliant with Cicis's standards.
The initial cost to obtain the Cicis Approved POS System and back office PC ranges from approximately $7,500 to $15,000, which includes hardware, installation, and initial training. In addition to this initial investment, franchisees should anticipate an annual cost of approximately $4,000 to $6,000 to update and maintain the Cicis Approved POS System.
While Cicis does not guarantee ongoing support, they do retain independent access to all information generated or stored within the Cicis Approved POS System. This includes transactional data, summary level data, and point of sale reports. There is no contractual limitation on Cicis's right to access this information, which franchisees should consider in terms of data privacy and business intelligence.