Who has sole responsibility for the day-to-day management and operation of a Cicis Restaurant?
Cicis Franchise · 2025 FDDAnswer from 2025 FDD Document
Though we retain the right to establish and periodically modify System Standards, you retain the right and sole responsibility for the day-to-day management and operation of your Restaurant and the implementation and maintenance of System Standards at your Restaurant.
System Standards may regulate any aspect of the operation and maintenance of your Restaurant, including, but not limited to, any one or more of the following:
(1) sales, marketing, advertising and promotional programs and materials and media used in these programs;
(2) staffing levels for your Restaurant and employee qualifications, dress, and appearance (although employee selection and promotion, hours worked, rates of pay and other benefits, work assigned and working conditions are your sole responsibility);
(3) use and display of the Marks;
(4) days and hours of operation;
(5) methods of payment that your Restaurant may accept from customers;
(6) policies for the registration, use, content, or management of online presences, or other technology systems, solutions, or products;
(7) participation in market research and product and service testing programs;
(8) participation in gift card programs;
(9) menus, including product offerings, appearance, and inclusion of nutrition information;
(10) bookkeeping, accounting, data processing and record keeping systems and forms; formats, content and frequency of reports to us of sales, revenue, and financial performance and condition;
(11) participation in quality assurance and customer satisfaction programs;
(12) use of any third-party food delivery services, online ordering services, or other food aggregation services;
(13) types, amounts, terms and conditions of insurance coverage required for your Restaurant, including criteria for your insurance carriers; and
(14) any other aspects of operating and maintaining your Restaurant that we determine to be useful to preserve or enhance the efficient operation, image or goodwill of the Marks and Cicis Restaurants.
Source: Item 22 — CONTRACTS (FDD pages 64–65)
What This Means (2025 FDD)
According to Cicis's 2025 Franchise Disclosure Document, the franchisee retains the sole responsibility for the day-to-day management and operation of their Cicis restaurant. This includes implementing and maintaining the System Standards at the restaurant. However, Cicis retains the right to establish and periodically modify these System Standards, which the franchisee must comply with. These standards ensure uniformity across all Cicis restaurants.
System Standards can regulate various aspects of the restaurant's operation. These include sales, marketing, advertising, promotional programs, staffing levels, employee qualifications, dress, appearance, use and display of the Marks, days and hours of operation, and methods of payment. The standards also cover policies for online presences, participation in market research, gift card programs, menus, bookkeeping, accounting, data processing, record-keeping systems, and participation in quality assurance and customer satisfaction programs.
Furthermore, System Standards extend to the use of third-party food delivery services, online ordering services, insurance coverage, and any other aspects of operating and maintaining the restaurant that Cicis deems useful for preserving the brand's image or goodwill. While Cicis sets these standards, the franchisee is responsible for their execution in the daily running of the restaurant. It's important to note that while Cicis can set standards for staffing levels and employee qualifications, the franchisee has sole responsibility for employee selection and promotion, hours worked, rates of pay and other benefits, work assigned and working conditions.