What is the role of CiCi Services LLC in the Cicis franchise system?

According to the 2025 Cicis Franchise Disclosure Document, CiCi Services LLC, an affiliate of On Smile LLC, is responsible for issuing Cicis gift cards and managing the central account for the funds associated with activated gift cards. CiCi Services shares the same principal business address as the franchisor, On Smile LLC. It is important to note that CiCi Services has never operated a business similar to a Cicis restaurant, nor has it ever offered franchises in any line of business.

For a prospective Cicis franchisee, this means that CiCi Services handles the financial aspects related to gift card programs. Franchisees will likely interact with CiCi Services regarding gift card processing, redemption, and related accounting matters. Since CiCi Services is an affiliate, its operations are closely tied to the overall Cicis franchise system, ensuring a centralized approach to gift card management.

It is also important to understand the roles of other affiliates within the Cicis system. JMC Restaurant Distribution, LP manages the supply chain, providing food products, equipment, and other items to both affiliate-owned and franchised Cicis restaurants. Yes Caps, LLC owns the trademarks and grants On Smile LLC the right to sublicense the use of these marks to franchisees. Understanding these relationships can help a franchisee navigate the support structure and operational dependencies within the Cicis franchise network.