Must a Cicis restaurant have a certified manager on duty during all hours of operation?
Cicis Franchise · 2025 FDDAnswer from 2025 FDD Document
- (8) To have on duty at your Restaurant during all hours of operation a Manager, certified by us as having satisfactorily completed our initial training program as described above.
Source: Item 22 — CONTRACTS (FDD pages 64–65)
What This Means (2025 FDD)
According to Cicis's 2025 Franchise Disclosure Document, a Cicis restaurant is required to have a manager on duty during all hours of operation. This manager must be certified by Cicis as having satisfactorily completed the initial training program.
This requirement ensures that each Cicis location has a trained and qualified individual overseeing operations at all times. The manager's role is crucial for maintaining the standards and quality that Cicis expects across all its franchise locations. This helps to ensure a consistent customer experience and protect the brand's reputation.
For a prospective franchisee, this means allocating resources to ensure a certified manager is always present. This could involve hiring multiple managers or carefully scheduling shifts to meet this requirement. The cost of training and certifying managers should also be factored into the overall investment and operational expenses. Failing to have a certified manager on duty could result in non-compliance with the franchise agreement and potential penalties from Cicis.