Who is responsible for employee selection and promotion at a Cicis Restaurant?

According to Cicis's 2025 Franchise Disclosure Document, the franchisee has the sole responsibility for employee selection and promotion at their Cicis restaurant. While Cicis establishes System Standards that include employee qualifications, dress, and appearance, the franchisee retains control over who they hire and promote.

This means that as a Cicis franchisee, you have the autonomy to make staffing decisions that best suit your restaurant's needs and your management style. You are not obligated to seek approval from Cicis for these decisions, allowing you to build a team that aligns with your vision for the restaurant. However, you must still ensure that your employees meet the standards set by Cicis regarding qualifications, dress, and appearance.

This arrangement balances Cicis's need for brand consistency with the franchisee's need for operational flexibility. While Cicis sets the overall standards for the brand, the franchisee has the freedom to manage their employees in a way that maximizes their restaurant's success. This includes determining hours worked, rates of pay and other benefits, work assigned and working conditions, all of which remain the franchisee's sole responsibility.