Who is responsible for the day-to-day management of a Cicis Restaurant?
Cicis Franchise · 2025 FDDAnswer from 2025 FDD Document
Though we retain the right to establish and periodically modify System Standards, you retain the right and sole responsibility for the day-to-day management and operation of your Restaurant and the implementation and maintenance of System Standards at your Restaurant.
System Standards may regulate any aspect of the operation and maintenance of your Restaurant, including, but not limited to, any one or more of the following:
(1) sales, marketing, advertising and promotional programs and materials and media used in these programs;
(2) staffing levels for your Restaurant and employee qualifications, dress, and appearance (although employee selection and promotion, hours worked, rates of pay and other benefits, work assigned and working conditions are your sole responsibility);
(3) use and display of the Marks;
(4) days and hours of operation;
(5) methods of payment that your Restaurant may accept from customers;
(6) policies for the registration, use, content, or management of online presences, or other technology systems, solutions, or products;
(7) participation in market research and product and service testing programs;
(8) participation in gift card programs;
(9) menus, including product offerings, appearance, and inclusion of nutrition information;
(10) bookkeeping, accounting, data processing and record keeping systems and forms; formats, content and frequency of reports to us of sales, revenue, and financial performance and condition;
(11) participation in quality assurance and customer satisfaction programs;
(12) use of any third-party food delivery services, online ordering services, or other food aggregation services;
(13) types, amounts, terms and conditions of insurance coverage required for your Restaurant, including criteria for your insurance carriers; and
(14) any other aspects of operating and maintaining your Restaurant that we determine to be useful to preserve or enhance the efficient operation, image or goodwill of the Marks and Cicis Restaurants.
Source: Item 22 — CONTRACTS (FDD pages 64–65)
What This Means (2025 FDD)
According to Cicis's 2025 Franchise Disclosure Document, the franchisee retains the right and sole responsibility for the day-to-day management and operation of their Cicis Restaurant. This includes implementing and maintaining the System Standards at the restaurant. While Cicis establishes and modifies these System Standards, the franchisee is in charge of the daily activities.
The System Standards cover a wide array of operational aspects, such as sales, marketing, staffing levels, employee qualifications, use of trademarks, hours of operation, payment methods, online presence management, market research participation, gift card programs, menus, bookkeeping, and participation in quality assurance programs. However, the franchisee has sole responsibility for employee selection and promotion, hours worked, rates of pay and other benefits, work assigned, and working conditions.
In addition to the franchisee's responsibilities, Cicis outlines the roles of a Managing Owner and an Operator. The Managing Owner exercises general supervisory responsibility, and the Operator oversees the restaurant's operations. The Managing Owner and/or Operator must be approved by Cicis and meet their qualifications and standards. They must also complete the initial training program. The franchisee must give the Managing Owner and any Operator sufficient decision-making authority to ensure the effective operation of the restaurant. The Operator (or Managing Owner, if they are the Operator) must devote their full-time efforts to supervising the restaurant's operation.