Can Cicis regulate the methods of payment accepted at the Restaurant?
Cicis Franchise · 2025 FDDAnswer from 2025 FDD Document
You understand the importance of maintaining uniformity among all of the Cicis Restaurants and the importance of complying with all of our standards, specifications, policies, and procedures relating to the operation of your Restaurant and, therefore, agree to comply with all System Standards as they exist from time to time.
Though we retain the right to establish and periodically modify System Standards, you retain the right and sole responsibility for the day-to-day management and operation of your Restaurant and the implementation and maintenance of System Standards at your Restaurant.
System Standards may regulate any aspect of the operation and maintenance of your Restaurant, including, but not limited to, any one or more of the following:
(1) sales, marketing, advertising and promotional programs and materials and media used in these programs;
(2) staffing levels for your Restaurant and employee qualifications, dress, and appearance (although employee selection and promotion, hours worked, rates of pay and other benefits, work assigned and working conditions are your sole responsibility);
(3) use and display of the Marks;
(4) days and hours of operation;
(5) methods of payment that your Restaurant may accept from customers;
(6) policies for the registration, use, content, or management of online presences, or other technology systems, solutions, or products;
(7) participation in market research and product and service testing programs;
(8) participation in gift card programs;
(9) menus, including product offerings, appearance, and inclusion of nutrition information;
(10) bookkeeping, accounting, data processing and record keeping systems and forms; formats, content and frequency of reports to us of sales, revenue, and financial performance and condition;
(11) participation in quality assurance and customer satisfaction programs;
(12) use of any third-party food delivery services, online ordering services, or other food aggregation services;
(13) types, amounts, terms and conditions of insurance coverage required for your Restaurant, including criteria for your insurance carriers; and
(14) any other aspects of operating and maintaining your Restaurant that we determine to be useful to preserve or enhance the efficient operation, image or goodwill of the Marks and Cicis Restaurants.
Source: Item 22 — CONTRACTS (FDD pages 64–65)
What This Means (2025 FDD)
According to Cicis's 2025 Franchise Disclosure Document, Cicis retains the right to establish and periodically modify System Standards, which may regulate various aspects of the restaurant's operation. This includes the methods of payment that a Cicis restaurant may accept from customers.
This means that Cicis franchisees must adhere to the payment methods dictated by the franchisor. Cicis has the authority to determine which forms of payment (e.g., cash, credit cards, mobile payments) are acceptable at all franchise locations. This standardization aims to ensure a consistent customer experience across all Cicis restaurants and maintain brand uniformity.
For a prospective franchisee, this implies that they will not have complete autonomy over payment options. They must implement the payment methods approved by Cicis, even if they believe other options might be beneficial for their specific location. It is important for potential franchisees to understand and accept these System Standards as part of their agreement.