Where must physical copies of the Cicis Manuals be kept?
Cicis Franchise · 2025 FDDAnswer from 2025 FDD Document
Manuals. To protect our reputation and goodwill and to maintain high standards of operation under our Marks, you will develop and operate your Restaurant in accordance with the Manuals, other written directives we may issue to you from time to time, whether or not such directives are included in the Manuals, and any other manuals and materials created or approved for use in the operation of your Restaurant (for the avoidance of doubt, references in this Agreement to the "Manuals" shall include all such written directives and such other manuals and materials that we provide you from time to time). The Manuals form part of our Confidential Information (defined below) and, as between us and you, will at all
times remain our sole property. Any physical copies of the Manuals that we provide to you must be kept in a secure place on your Restaurant premises. Both physical and electronic copies of the Manuals may be made accessible only to those of your Owners and employees who need to know their contents and only after they have signed a confidentiality agreement, in form and substance we approve, pursuant to which they agree to maintain the same level of confidence to which you are bound under this Agreement. We may, from time to time, revise the contents of the Manuals, and you hereby expressly agree to comply with each new or changed standard. In the event of any dispute as to the contents of the Manuals, the terms of the master copy of the Manuals that we maintain will control.
Source: Item 22 — CONTRACTS (FDD pages 64–65)
What This Means (2025 FDD)
According to Cicis's 2025 Franchise Disclosure Document, any physical copies of the Manuals provided to the franchisee must be kept in a secure place on the Restaurant premises. These manuals are part of Cicis's Confidential Information and remain their sole property.
Both physical and electronic copies of the Manuals may only be accessible to the Owners and employees who need to know their contents. Before access is granted, these individuals must sign a confidentiality agreement, approved by Cicis, ensuring they maintain the same level of confidentiality as the franchisee.
Cicis retains the right to revise the contents of the Manuals, and franchisees must comply with any new or changed standards. In case of any dispute regarding the Manuals' content, the terms of the master copy maintained by Cicis will prevail.