What operational requirements must a Cicis franchisee adhere to in order to maintain quality and service?

ses and leases; and (3) you hereby assign to us any marketing allowances and other payment and benefits paid or made available to you by approved vendors (including any beverage vendors) under any contracts that we execute with such vendors with respect to the terms and conditions under which they will supply products or services to you or the System and hereby authorize each such vendor to pay all such payments and benefits directly to us.

• F. Operational Requirements. To ensure that the highest degree of quality and service is maintained, you will operate your Restaurant in strict conformity with our methods, standards, specifications, policies, and procedures or as are set forth in the Manuals (or otherwise provided in this Agreement) and as may from time to time otherwise be prescribed in writing. In particular, you also agree:
  • (1) To sell or offer for sale all, and only those, menu items, products, and services we require (including beer and/or wine, if permitted by applicable law) or expressly approve, in writing, from time to time, and removing those items that we subsequently disapprove, utilizing only the method, manner, and style of distribution we prescribe or approve, in writing, from time to time, including without limitation distribution through dine-in, carry-out, catering, and delivery using any platform and provider we require. Any change in distribution methods must be expressly authorized by us in writing, in the Manuals, or otherwise. You must comply with the terms of any such distribution program and, in connection therewith, execute such documents or instruments that we require.
  • (2) To maintain in sufficient supply and to use and sell at all times only such food and beverage items, ingredients, products, materials, supplies, and paper goods that conform to our System Standards; to prepare all menu items in accordance with our recipes and procedures for preparation contained in the Manuals or other written directives, including the prescribed measurements of ingredients; and to refrain from deviating from our standards and specifications by the use or offer of nonconforming items or differing amounts of any items, without our prior written consent.
  • (3) To permit us or our agents, at any reasonable time, to remove a reasonable number of samples of food and non-food items from your inventory, or from your Restaurant, without payment therefor, in amounts reasonably necessary for testing by us or an independent laboratory to determine whether such samples meet our then current standards and specifications. In addition to any other remedies we may have under this Agreement, we may require you to bear the cost of

such testing if we have not previously approved the supplier of the item or if the sample fails to conform with our specifications.

• (4) To purchase or lease and install all fixtures, furnishings, equipment (including computer hardware and software), decor items, signs, delivery vehicles, and related items as we may reasonably direct from time to time in the Manuals or otherwise in writing; and to refrain from installing or permitting to be installed on or about your Restaurant premises, without our prior written consent, any fixtures, furnishings, equipment, delivery vehicles, decor items, signs, video or other games, vending machines, or other items not previously approved as meeting our standards and specifications, as set forth in the Manuals. If you lease from a third party any of the property described above, such lease must be approved by us, in writing, prior to execution.

Source: Item 22 — CONTRACTS (FDD pages 64–65)