Who operates the gift card program for the Cicis Pizza concept?
Cicis Franchise · 2025 FDDAnswer from 2025 FDD Document
Description of business: On Smile LLC (On Smile) is a Delaware limited liability company. On Smile engages in the business of selling and servicing franchises for the CiCi's Pizza concept. CiCi Services Company, LLC (CiCi Services) operates the gift card program for the CiCi's Pizza concept. On Smile LLC and CiCi Services Company, LLC are collectively referred to as the Company.
On Smile is wholly owned by CiCi Acquisition Company, LLC, which is wholly owned by CiCi Enterprises, LP. CiCi Services is wholly owned by CiCi Enterprises, LP.
Source: Item 20 — OUTLETS AND FRANCHISEE INFORMATION (FDD pages 58–64)
What This Means (2025 FDD)
According to Cicis's 2025 Franchise Disclosure Document, CiCi Services Company, LLC (CiCi Services) is the entity that operates the gift card program for the CiCi's Pizza concept. This means that CiCi Services is responsible for managing the issuance, redemption, and accounting of gift cards used at Cicis restaurants.
CiCi Services is wholly owned by CiCi Enterprises, LP, indicating that it is a subsidiary or affiliate within the broader Cicis corporate structure. On Smile LLC, which is responsible for selling and servicing franchises for the CiCi's Pizza concept, and CiCi Services Company, LLC are collectively referred to as the Company.
For a prospective franchisee, this information clarifies the operational structure behind the gift card program. Franchisees will likely interact with CiCi Services regarding gift card processing, reporting, and any related fees or reconciliation. Understanding this relationship helps franchisees know which entity to contact for specific aspects of the Cicis business model.