How often should Cicis franchisees check their official system email address?
Cicis Franchise · 2025 FDDAnswer from 2025 FDD Document
J. Branded E-mail. We reserve the right to require you to obtain from us and use an e-mail address associated with our registered domain name. If we require you to obtain and use an e-mail address, you must do so according to our then-current System Standards. You acknowledge and agree that we will have unrestricted access to all such e-mail accounts, and all documents, data, materials, and messages shared from or by such accounts. We may deactivate any such account or limit your or your users' access to it at any time. You acknowledge and agree that you will use such e-mail address only in connection with the operation of your Restaurant and in compliance with all Laws.
Source: Item 22 — CONTRACTS (FDD pages 64–65)
What This Means (2025 FDD)
Based on the 2025 Cicis Franchise Disclosure Document, Cicis may require franchisees to obtain and use a company-branded email address. If Cicis mandates the use of such an email, franchisees must adhere to the brand's system standards.
Cicis retains unrestricted access to these email accounts, including all documents, data, materials, and messages. Cicis can deactivate the account or limit access at any time. Franchisees must use the email address solely for restaurant operations and in compliance with all laws.
The FDD does not specify how frequently franchisees must check this email address. To ensure compliance and avoid missing critical communications, prospective franchisees should inquire with Cicis about the required frequency of monitoring the official system email address.