If someone other than the Managing Owner oversees the Cicis Restaurant's operations, what title must they hold?
Cicis Franchise · 2025 FDDAnswer from 2025 FDD Document
- (2) In addition to exercising general supervisory responsibility for your activities under this Agreement, the Managing Owner shall directly oversee your Restaurant's operations, unless you designate another natural person whom we approve to serve as your "Operator".
Your initial Operator, if applicable, is identified on Attachment A.
An Operator may, but need not, be an owner and will be responsible for overseeing your Restaurant's operations.
- (3) Your Managing Owner and/or Operator must be approved by us, as we determine in our sole discretion.
Once approved, your Managing Owner and Operator must, during the entire period they serve in such capacities, continue to meet our qualifications and such other standards as may be set forth in the Manuals or otherwise conveyed to you in writing.
Your Managing Owner and the initial Operator must successfully complete our initial training program (the duration and scope of which may vary, depending upon such person's prior restaurant operating experience) within a reasonable period of time after the execution of this Agreement and prior to the Opening Date.
If your Managing Owner or Operator fails, in our sole judgment, to satisfactorily complete such program, then we will give you an opportunity to designate a new Managing Owner and/or Operator, who must be approved by us.
If such newly designated Managing Owner or Operator fails to complete the initial training program to our satisfaction prior to the scheduled Opening Date, we may terminate this Agreement in accordance with Section 15.A.(2)(e).
- (4) You must vest the Managing Owner and any Operator with sufficient decision-making authority to expedite the determinations and decisions that are essential to effective and efficient operation of your Restaurant.
Your Operator (and your Managing Owner if your Managing Owner is your Operator) must devote his or her full-time best efforts to the supervision of your Restaurant's operation and, with our consent, to the supervision of other Cicis Restaurants owned by you or your affiliate(s) and operated pursuant to franchise agreement(s) with us.
Source: Item 15 — OBLIGATION TO PARTICIPATE IN THE ACTUAL OPERATION OF THE FRANCHISED BUSINESS (FDD pages 43–44)
What This Means (2025 FDD)
According to Cicis's 2025 Franchise Disclosure Document, the person designated to oversee the restaurant's operations, other than the Managing Owner, must be approved by Cicis and serve as the "Operator". The Managing Owner is required to directly oversee the Cicis Restaurant's operations unless an Operator is designated. The Operator may or may not be an owner of the franchise.
The Operator is responsible for overseeing the restaurant's operations and must be approved by Cicis. Once approved, the Operator must continue to meet Cicis's qualifications and standards throughout their service. The Operator, along with the Managing Owner, must successfully complete Cicis's initial training program.
The franchisee must give the Operator sufficient decision-making authority to ensure the restaurant operates effectively and efficiently. The Operator is expected to devote their full-time efforts to supervising the restaurant's operation, and with Cicis's consent, may also supervise other Cicis Restaurants owned by the franchisee.