If a notice is required to be sent by both email and mail, when is the notice considered delivered by Cicis?

According to Cicis's 2025 Franchise Disclosure Document, when a notice must be sent by both email and traditional methods (hand delivery, mail, or carrier), it is only considered delivered once both methods have confirmed delivery. This dual requirement ensures that the franchisee receives critical information through multiple channels, reducing the risk of missed communications.

For a prospective Cicis franchisee, this means that important notices, such as those regarding breaches of contract or changes in operational procedures, are not officially recognized until both the email and the physical notice have been delivered. The FDD specifies that email notices are deemed delivered when sent, while physical notices are considered delivered upon actual receipt, the next business day after sending via overnight carrier, or three business days after sending via registered or certified mail.

This policy has significant implications for compliance and deadlines. For example, if a franchisee has a 30-day cure period to address a breach of contract after receiving notice, that period only begins once both the email and physical notice have been delivered. Franchisees must therefore monitor both their email and physical mail to ensure they are aware of any critical communications from Cicis and can respond accordingly within the required timeframes. This dual notification requirement is more stringent than some franchise systems, which may rely solely on one method of communication.