What happens if Cicis determines that a Restaurant is not supervised by a properly trained and qualified Managing Owner and/or Operator?
Cicis Franchise · 2025 FDDAnswer from 2025 FDD Document
If we, in our sole judgment, determine that your Restaurant is not supervised by a properly trained and qualified Managing Owner and/or Operator, we will notify you, and you must take appropriate corrective measures within a reasonable period of time, not to exceed 60 days from the date of the notice. Further, during such time period, you must provide interim supervision of your Restaurant in accordance with this Agreement and approved in writing by us.
Source: Item 22 — CONTRACTS (FDD pages 64–65)
What This Means (2025 FDD)
According to Cicis's 2025 Franchise Disclosure Document, if Cicis determines that a restaurant lacks proper supervision from a trained and qualified Managing Owner or Operator, Cicis will notify the franchisee. The franchisee is then required to take corrective measures within a reasonable timeframe, not exceeding 60 days from the date of the notice.
During this corrective period, the franchisee must provide interim supervision of the restaurant. This interim supervision needs to align with the franchise agreement and receive written approval from Cicis. This ensures that even while the franchisee addresses the management issue, the restaurant continues to operate under acceptable standards and guidelines.
Failure to maintain proper management, including a qualified Managing Owner, Operator, General Manager, or Assistant Manager, can lead to further action. Specifically, failing to designate, maintain, and staff the restaurant with qualified personnel as required by the agreement constitutes a breach of the franchise agreement. This highlights the importance Cicis places on having competent and trained individuals overseeing restaurant operations to maintain brand standards and customer service.