What happens in the event of a dispute regarding the contents of the Cicis Manuals?

According to Cicis's 2025 Franchise Disclosure Document, in the event of a dispute regarding the contents of the Manuals, the terms of the master copy of the Manuals that Cicis maintains will control. This means that Cicis's official version of the Manuals will be the definitive source for resolving any disagreements about what the Manuals contain.

This clause is significant for franchisees because it clarifies that Cicis has the final say on the content of the Manuals. Franchisees must adhere to the standards and procedures outlined in Cicis's master copy, even if they have a different understanding or version of the Manuals. This underscores the importance of franchisees staying up-to-date with any revisions or updates that Cicis makes to the Manuals.

It is also important to note that Cicis may revise the contents of the Manuals from time to time, and franchisees expressly agree to comply with each new or changed standard. This highlights the dynamic nature of the franchise system and the need for franchisees to remain flexible and adaptable to changes implemented by Cicis. Franchisees should ensure they have a system for regularly accessing and reviewing the most current version of the Manuals to avoid any potential disputes.