Are Cicis franchisees required to enter into a written agreement with a third-party provider for technology services?
Cicis Franchise · 2025 FDDAnswer from 2025 FDD Document
and delivery platforms); any or all of which may be upgraded, substituted, and/or changed at our sole discretion at any time (each component and collectively, "Cicis Approved POS System"). You must enter into, and pay for, all license or other agreements with us, our affiliates, or third parties which are necessary for you to obtain and maintain the right to use the software programs we require. You acknowledge and agree that we will have electronic access to the information compiled and managed by such software and hardware at the times and in the manner that we specify. You must maintain a secure technology infrastructure that meets our requirements from time to time. All technology used to support the Cicis Approved POS System must maintain the most current PCI DSS-compliance (compliance with the thencurrent regulations of the Payment Card Industry Data Security Standards council or its successor and other regulations and industry standards applicable to the protection of customer privacy and credit card information, including but not limited to the Fair and Accurate Credit Transaction Act (FACTA)) and must meet our requirements, which may change from time to time.
Source: Item 22 — CONTRACTS (FDD pages 64–65)
What This Means (2025 FDD)
According to Cicis's 2025 Franchise Disclosure Document, franchisees are required to enter into agreements with Cicis, its affiliates, or third parties to use required software programs. These agreements are necessary for franchisees to obtain and maintain the right to use the software programs that Cicis requires for its Cicis Approved POS System.
This means that as a Cicis franchisee, you must sign and adhere to the terms of these agreements to operate the Cicis Approved POS System. Additionally, you are responsible for paying any associated license or other fees to maintain the right to use the required software. Cicis retains the right to upgrade, substitute, or change any component of the Cicis Approved POS System at its sole discretion.
Furthermore, Cicis will have electronic access to all information compiled and managed by the software and hardware of the Cicis Approved POS System. Franchisees must also maintain a secure technology infrastructure that meets Cicis's requirements, including PCI DSS-compliance and other regulations related to customer privacy and credit card information. This ensures that all technology used supports the Cicis Approved POS System and meets the necessary security standards, which may change over time.