Is a Cicis franchisee required to purchase a point of sale system?
Cicis Franchise · 2025 FDDAnswer from 2025 FDD Document
At our discretion, you must purchase, from a supplier that we designate, install, and maintain (1) the point of sale and computer system and all ancillary and peripheral equipment and components and software that we require and (2) all other hardware and software we require in connection with your Restaurant's operations (e.g. kitchen display systems, customer service platforms, and delivery platforms); any or all of which may be upgraded, substituted, and/or changed at our sole discretion at any time (each component and collectively, "Cicis Approved POS System"). You must enter into, and pay for, all license or other agreements with us, our affiliates, or third parties which are necessary for you to obtain and maintain the right to use the software programs we require. You acknowledge and agree that we will have electronic access to the information compiled and managed by such software and hardware at the times and in the manner that we specify. You must maintain a secure technology infrastructure that meets our requirements from time to time. All technology used to support the Cicis Approved POS System must maintain the most current PCI DSS-compliance (compliance with the thencurrent regulations of the Payment Card Industry Data Security Standards council or its successor and other regulations and industry standards applicable to the protection of customer privacy and credit card information, including but not limited to the Fair and Accurate Credit Transaction Act (FACTA)) and must meet our requirements, which may change from time to time.
Source: Item 22 — CONTRACTS (FDD pages 64–65)
What This Means (2025 FDD)
According to Cicis's 2025 Franchise Disclosure Document, franchisees are required to purchase a point of sale (POS) system. Cicis has the discretion to mandate that franchisees purchase, install, and maintain a designated POS system from a specified supplier. This includes all related equipment, components, and software. Additionally, franchisees must acquire any other hardware and software Cicis deems necessary for restaurant operations, such as kitchen display systems and customer service platforms. These systems may be upgraded, substituted, or changed at Cicis's discretion.
Franchisees must enter into and pay for all necessary license agreements with Cicis, its affiliates, or third parties to maintain the right to use the required software programs. Cicis will have electronic access to all information managed by the POS system. Franchisees are also responsible for maintaining a secure technology infrastructure that meets Cicis's requirements, including PCI DSS compliance and other standards for protecting customer privacy and credit card information.
This requirement ensures that all Cicis locations operate with a standardized and secure system, allowing for consistent data collection and operational efficiency. The franchisee bears the cost of purchasing, installing, and maintaining this system, as well as keeping it updated with the latest security standards. This is a common practice in franchising, as it allows the franchisor to maintain brand consistency and have access to important sales and customer data.