Is a Cicis franchisee required to maintain a trained staff?
Cicis Franchise · 2025 FDDAnswer from 2025 FDD Document
(6) To maintain a competent, conscientious, trained staff and to take such steps as are necessary to ensure that your employees preserve good customer relations and comply with such dress code as we may prescribe.
(8) To have on duty at your Restaurant during all hours of operation a Manager, certified by us as having satisfactorily completed our initial training program as described above.
Source: Item 22 — CONTRACTS (FDD pages 64–65)
What This Means (2025 FDD)
According to Cicis's 2025 Franchise Disclosure Document, franchisees are required to maintain a competent and trained staff. Specifically, franchisees must take necessary steps to ensure employees maintain good customer relations and comply with any dress code Cicis prescribes.
Cicis also requires that a certified manager, who has satisfactorily completed the initial training program, is on duty during all hours of operation. Furthermore, the General Manager and Assistant Managers must complete the initial training program for managers no later than 15 days prior to the restaurant's opening date. If a manager does not satisfactorily complete the training, the franchisee must take corrective measures within 30 days.
Cicis may also require certain personnel to attend additional training programs and seminars. While Cicis provides the instructors and training materials for these programs, they reserve the right to charge a reasonable fee for the additional training. Franchisees are generally responsible for all expenses, including travel, lodging, meals, and wages, incurred by them or their personnel in connection with any training program, unless otherwise agreed in writing. Cicis also retains the right to supplement or replace in-person training with online modules.