Who designates the supplier for the point of sale and computer system that a Cicis franchisee must purchase?
Cicis Franchise · 2025 FDDAnswer from 2025 FDD Document
At our discretion, you must purchase, from a supplier that we designate, install, and maintain (1) the point of sale and computer system and all ancillary and peripheral equipment and components and software that we require and (2) all other hardware and software we require in connection with your Restaurant's operations (e.g. kitchen display systems, customer service platforms,
and delivery platforms); any or all of which may be upgraded, substituted, and/or changed at our sole discretion at any time (each component and collectively, "Cicis Approved POS System"). You must enter into, and pay for, all license or other agreements with us, our affiliates, or third parties which are necessary for you to obtain and maintain the right to use the software programs we require. You acknowledge and agree that we will have electronic access to the information compiled and managed by such software and hardware at the times and in the manner that we specify. You must maintain a secure technology infrastructure that meets our requirements from time to time. All technology used to support the Cicis Approved POS System must maintain the most current PCI DSS-compliance (compliance with the thencurrent regulations of the Payment Card Industry Data Security Standards council or its successor and other regulations and industry standards applicable to the protection of customer privacy and credit card information, including but not limited to the Fair and Accurate Credit Transaction Act (FACTA)) and must meet our requirements, which may change from time to time.
Source: Item 22 — CONTRACTS (FDD pages 64–65)
What This Means (2025 FDD)
According to Cicis's 2025 Franchise Disclosure Document, Cicis has the authority to designate the supplier from whom franchisees must purchase their point of sale (POS) and computer systems. Specifically, Cicis can require franchisees to purchase, install, and maintain the POS system, including all related equipment, components, and software, from a supplier that Cicis designates. This also extends to any other hardware and software Cicis requires for the restaurant's operations, such as kitchen display systems and customer service platforms.
Cicis retains the discretion to upgrade, substitute, or change the Cicis Approved POS System at any time. Franchisees are obligated to enter into and pay for all necessary license agreements with Cicis, its affiliates, or third parties to maintain the right to use the required software programs. Cicis will have electronic access to the data managed by the POS system.
Furthermore, franchisees must maintain a secure technology infrastructure that meets Cicis's requirements, including PCI DSS compliance and adherence to other regulations for protecting customer privacy and credit card information. This ensures that all technology used to support the Cicis Approved POS System meets current security standards and Cicis's specific requirements, which may change over time. This gives Cicis significant control over the technology used in its franchise locations, ensuring uniformity and potentially benefiting from bulk purchasing agreements.