Who is the current Vice President of Learning and Development for Cicis, and how much experience do they have with the Cicis Restaurant System?
Cicis Franchise · 2025 FDDAnswer from 2025 FDD Document
Our training program is subject to change without notice to reflect updates in the materials, methods and manuals and changes in personnel. The subjects taught and the time allocated for each subject may vary based on the experience of the people being trained. Any Operator you later designate must also satisfactorily complete the management training program.
The materials used in training include a Learning Management System, manuals, workbooks, Certification Forms, as well as other presentation materials, including eLearning courses and required reading handouts. Our training programs are currently administered and directed by our Vice President of Learning and Development, Walter Rosales, who has 17 years of experience in the subject taught and 22 years of experience with the Cicis Restaurant System. Our certified restaurant managers and our learning manager will assist the Vice President of Learning and
Development. All learning managers have served as General Managers of company-owned Cicis Restaurants or similar brands and typically have over 3 years' experience in a Cicis Restaurant or 5+ years of training experience in other brands before joining our training staff. We also draw upon the substantial experience of our Franchise Business Directors and other management personnel in conducting training.
Source: Item 11 — FRANCHISOR'S ASSISTANCE, ADVERTISING, COMPUTER SYSTEMS, AND TRAINING (FDD pages 31–38)
What This Means (2025 FDD)
According to Cicis's 2025 Franchise Disclosure Document, the current Vice President of Learning and Development is Walter Rosales. Mr. Rosales has 17 years of experience in the subjects he teaches and 22 years of experience with the Cicis Restaurant System.
In addition to Mr. Rosales, Cicis's certified restaurant managers and learning manager assist the Vice President of Learning and Development. The learning managers typically have over 3 years' experience in a Cicis Restaurant or 5+ years of training experience in other brands before joining the training staff. Cicis also utilizes the experience of their Franchise Business Directors and other management personnel in conducting training.
Prospective franchisees should note that the training program is subject to change without notice to reflect updates in the materials, methods and manuals and changes in personnel. The subjects taught and the time allocated for each subject may vary based on the experience of the people being trained. Any Operator the franchisee later designates must also satisfactorily complete the management training program.