How might Christies International Real Estate monitor the customer service of its franchisees?
Christies_International_Real_Estate Franchise · 2025 FDDAnswer from 2025 FDD Document
You and your employees must preserve good customer relations; render competent, prompt, courteous, and knowledgeable service; and comply with all operational standards in the Operations Manual.
We will provide you guidance through our Operations Manual or other written materials, telephone conversations and/or virtual or in-person meetings.
By offering such advice or assistance, we shall not be deemed a joint employer with you for any reason.
Source: Item 16 — RESTRICTIONS ON WHAT THE FRANCHISEE MAY SELL (FDD page 43)
What This Means (2025 FDD)
According to Christies International Real Estate's 2025 Franchise Disclosure Document, franchisees must maintain positive customer relationships and deliver service that is competent, prompt, courteous, and knowledgeable. Franchisees are also required to adhere to all operational standards outlined in the Operations Manual.
Christies International Real Estate provides guidance to franchisees through various channels, including the Operations Manual, written materials, phone conversations, and virtual or in-person meetings. This support aims to help franchisees meet the required customer service standards and operational procedures.
It is important to note that while Christies International Real Estate offers advice and assistance, this does not establish a joint employer relationship with the franchisee. This clarifies that franchisees are responsible for their employees and business operations, even while adhering to the franchisor's standards and utilizing their guidance.