Does Christies International Real Estate guarantee assistance with all operating problems encountered by franchisees?
Christies_International_Real_Estate Franchise · 2025 FDDAnswer from 2025 FDD Document
. We do not guarantee your note, lease, or obligation.
ITEM 11 FRANCHISOR'S ASSISTANCE, ADVERTISING, COMPUTER SYSTEMS AND TRAINING
Except as listed below, we are not required to provide you with any assistance.
Pre-Opening Obligations. Before you commence operations of your Business, we will:
- Initial Training. We provide an initial training program as described below. (License Agreement, Section 4.1).
- Lease. We will review and consent to your proposed leases for the Main Office. (License Agreement, Section 5.2(b)).
- Operations Manual. We provide access to our confidential manual, which includes IP Owner's Brand Guidelines regarding the use of the Marks (the "Operations Manual"). (License Agreement, Section 4.9).
- Pre-Approved Suppliers. We may establish and provide a list of pre-approved suppliers (which will include written specifications for certain items of equipment, signs, fixtures, opening inventory and supplies in some instances and pre-approved suppliers in other instances). We do not deliver or install any items. (License Agreement, Section 5.6).
During the Operation of the Business. During the term of the License Agreement, we will provide the following support to you:
- Operational Support. We may offer assistance with operating problems and issues that you may encounter. (License Agreement, Section 4.4).
- Ancillary Services. We or our affiliates may offer other ancillary services, directly or indirectly, to assist you in operating your Business. However, you are not required to use ancillary services. Ancillary services may include new development consulting and marketing, certain loan brokerage services, escrow services, title searches, and similar products or services related to a real estate brokerage operation, but we will not provide assistance in establishing prices for your Business. These services may not be available in all markets, and we have the right to add, change or discontinue any ancillary service at any time, and we reserve the right to charge our the
Source: Item 11 — FRANCHISOR'S ASSISTANCE, ADVERTISING, COMPUTER SYSTEMS AND TRAINING (FDD pages 26–33)
What This Means (2025 FDD)
According to the 2025 Christies International Real Estate Franchise Disclosure Document, Christies International Real Estate does not guarantee assistance with all operating problems. While Christies International Real Estate may offer assistance with operating problems and issues that franchisees encounter during the term of the License Agreement, they are not required to do so, as stated in Item 11.
Christies International Real Estate outlines specific support provided to franchisees both before opening and during the operation of the business. Pre-opening obligations include initial training, lease review, access to the Operations Manual, and a list of pre-approved suppliers. During the operation of the business, Christies International Real Estate may offer operational support and ancillary services, such as new development consulting and marketing.
It is important to note that the availability of ancillary services may vary by market, and Christies International Real Estate reserves the right to add, change, or discontinue any ancillary service at any time and to charge fees for such services. While Christies International Real Estate provides a range of support services, the provision of assistance with operating problems is discretionary and not guaranteed.