What is a Christies International Real Estate franchisee's obligation regarding the training of their employees and agents?
Christies_International_Real_Estate Franchise · 2025 FDDAnswer from 2025 FDD Document
ment changes over time. As discussed in Section 5.10 below, we reserve the right to require businesses operating under the System and Marks, including your Business, to change technology systems, or implement new or changed technologies, and you agree to pay the initial, conversion, and ongoing fees and costs associated with those changes, which payments may be to us or to third parties.
4. TRAINING AND OPERATING ASSISTANCE
- 4.1. Initial Training. We have the right to require, in our discretion, your Responsible Broker, Office Broker, Marketing Director and Agent Support Director for the Main Office and each Additional Office (if any) (hereinafter referred to as "Trainees") to attend, and complete to our satisfaction, our then-current initial training program on the operation of a Business and the Brand Guidelines and Systems, to be provided at a place and time we designate. We will not charge a training fee for your Trainees to attend our initial training program. We reserve the right to require any additional individuals to attend our initial training, at our then-current initial training fee. You are solely responsible for the compensation, travel, lodging and living expenses incurred by your Trainees and any required additional individuals in attending the initial training program and any additional trainings required. We have the right to determine whether a person has or has not successfully completed training and to require your Trainees or additional individuals to repeat the course. Failure to complete to our satisfaction the initial training program in accordance with our standards constitutes grounds for termination, as provided in Section 10.2(a) of this Agreement.
- 4.2. Required Ongoing Training. We may require, from time to time, your Trainees or additional individuals to attend (in any manner or medium that we designate) additional training. You are responsible for the compensation, travel, lodging and living expenses your Trainees and additional individuals incur in attending any additional training. We reserve the right to charge a reasonable fee in connection with any ongoing training we offer.
- 4.3. Continuing Education. You must satisfy all continuing education requirements required by us or by applicable law for maintaining your license, permit and applicable certifications, and those of your brokers, agents, and employees.
- 4.4. Operating Assistance. You are solely responsible for the day-to-day operation of your Business to preserve and protect the CHRISTIES INTERNATIONAL REAL ESTATE brand and Marks. You and your employees must preserve good customer relations; render competent, prompt, courteous, and knowledgeable service; and comply with all operational standards in the Operations Manual. We will provide you guidance through our Operations Manual or other written materials, telephone conversations and/or virtual or in-person meetings. By offering such advice or assistance, we shall not be deemed a joint employer with you for any reason.
- 4.5. Special Assistance Fee. Intentionally deleted.
- 4.6. Additional Training, Founder Mentoring, Designated Programming. Intentionally deleted.
- 4.7. Ancillary Services. We or our affiliates may offer other ancillary services, directly or indirectly, to assist you in operating your Business. However, you are not required to use ancillary services.
Source: Item 23 — RECEIPT (FDD pages 54–177)
What This Means (2025 FDD)
According to Christies International Real Estate's 2025 Franchise Disclosure Document, franchisees have several obligations regarding training and compliance for themselves, their brokers, agents, and employees. Franchisees must ensure that their Responsible Broker, Office Broker, Marketing Director, and Agent Support Director for the Main Office and each Additional Office (referred to as "Trainees") attend and complete Christies International Real Estate's initial training program. Christies International Real Estate has the right to require additional individuals to attend initial training, and may also require Trainees or additional individuals to attend ongoing training. Franchisees are responsible for the compensation, travel, lodging, and living expenses incurred by their Trainees and any required additional individuals in attending the initial training program and any additional trainings required. Christies International Real Estate reserves the right to charge a reasonable fee in connection with any ongoing training they offer. Failure to complete the initial training program to Christies International Real Estate's satisfaction can result in termination of the franchise agreement.
Christies International Real Estate franchisees must ensure that they, their Responsible Broker, and all other employees and agents obtain and maintain all licenses, permits, and certifications required by applicable law for the duration they are affiliated with the business. Franchisees must also comply with all laws and regulations relating to privacy and data protection, including any privacy policies or data protection and breach response policies that Christies International Real Estate may establish.
To stay current with programs, processes, procedures, and other information related to operating a Christies International Real Estate business, franchisees or a senior representative from their leadership team must attend any annual affiliate conference or other conference that Christies International Real Estate sponsors or designates. Franchisees are responsible for paying the conference fee and all travel and living expenses for themselves, their owners, brokers, agents, and employees. Failure to attend the annual conference without prior written consent will result in a fee equivalent to the cost for two people to attend.