What must Christies International Real Estate franchisees and their employees do to preserve good customer relations?

According to Christies International Real Estate's 2025 Franchise Disclosure Document, franchisees and their employees are required to maintain positive customer relationships by providing competent, prompt, courteous, and knowledgeable service. They must also adhere to all operational standards outlined in the Operations Manual. This requirement underscores the importance of customer service in maintaining the brand's reputation and ensuring customer satisfaction.

For a prospective Christies International Real Estate franchisee, this means that training and adherence to the brand's operational standards are critical. Franchisees must ensure their employees are well-trained and capable of delivering high-quality service. The Operations Manual serves as a key resource for understanding and implementing these standards.

Failure to meet these standards could negatively impact customer relations and, consequently, the franchisee's business performance. Therefore, franchisees should prioritize customer service and ensure their staff is well-versed in the brand's expectations for customer interaction and service delivery.