Where does the Principal Operator of a Christian Brothers Automotive franchise receive management training?
Christian_Brothers_Automotive Franchise · 2025 FDDAnswer from 2025 FDD Document
Prior to opening or taking over operations of your franchise business, the Principal Operator of the franchise must have attended and successfully completed our management training courses to our satisfaction. This training will be conducted through an online training portal, at our offices in Houston, Texas, and field-training at a location(s) we designate. In addition, the Principal Operator's Service Manager must attend and successfully complete our management training course held at our offices in Houston, Texas. Training programs are offered periodically as needed to meet the demands of new and existing Principal Operators. We may periodically offer additional training programs to you and your Service Manager, covering such subjects as: new products or procedures, operating techniques, new methods, marketing, bookkeeping, accounting and general operating procedures, the establishment, use, development and improvement of computer systems, and overall skill development. Attendance by you and/or your Service Manager may be mandatory or optional, at our discretion. There is no charge for mandatory training courses, however we may charge for optional training courses. All expenses (such as travel, room, and board) that you and your personnel incur while attending or obtaining all training will be borne entirely by you.
Source: Item 11 — FRANCHISOR'S ASSISTANCE, ADVERTISING, COMPUTER SYSTEMS AND TRAINING (FDD pages 40–52)
What This Means (2025 FDD)
According to Christian Brothers Automotive's 2025 Franchise Disclosure Document, the Principal Operator of a new franchise must complete management training courses. This training is conducted through an online training portal, at the Christian Brothers Automotive offices in Houston, Texas, and through field training at locations designated by the franchisor.
The training program also utilizes Certified Training Locations (CTL) and Certified Field Trainers (CFT). The Principal Operator may train at a retail location operated by a CTL Franchisee for four weeks or at a retail location operated by a CFT for two weeks. This on-the-job experience allows the new operator to learn the duties of a successful team member or Principal Operator within an operating Christian Brothers Automotive facility.
The FDD specifies the hours of training at different locations. A new Principal Operator will complete 60 hours of online training, 65 hours at the Houston, Texas office or another designated location, 230 hours at a CTL franchise location, and 115 hours at a CFT franchise location. Additionally, 75 hours of training and support are provided on-site at the Principal Operator’s location, and a 20-hour course is completed at the Houston office between the 8th and 13th month of business operation. The franchisee is responsible for all travel and living expenses associated with training.