Can Christian Brothers Automotive modify or discontinue IT support services?
Christian_Brothers_Automotive Franchise · 2025 FDDAnswer from 2025 FDD Document
(c) IT Support Fee. Franchisor may provide Franchisee with information technology ("IT") support such as web hosting and software/hardware support in return for a fee paid by Franchisee to Franchisor equal to an amount determined from time to time by Franchisor, in its sole discretion, and set forth in the Confidential Operations Manual. All fees paid in accordance with this Section are non- refundable, and subject to change in Franchisor's sole discretion. Franchisor may modify the IT support services it provides or discontinue the provision of such services at any time.
Source: Item 23 — RECEIPTS (FDD pages 76–372)
What This Means (2025 FDD)
According to the 2025 Christian Brothers Automotive Franchise Agreement, Christian Brothers Automotive has the authority to modify or discontinue IT support services provided to franchisees. The agreement states that Christian Brothers Automotive may offer IT support, such as web hosting and software/hardware assistance, in exchange for a fee. This fee is determined by Christian Brothers Automotive at its discretion and is detailed in the Confidential Operations Manual.
The agreement specifies that all IT support fees are non-refundable and subject to change at Christian Brothers Automotive's discretion. This means that Christian Brothers Automotive can alter the fees associated with IT support services at any time. Furthermore, Christian Brothers Automotive retains the right to modify the IT support services it offers or completely discontinue providing these services.
For a prospective Christian Brothers Automotive franchisee, this implies that the availability and cost of IT support services are not guaranteed and can change over the course of the franchise agreement. It is important for franchisees to stay informed about any changes to IT support services and fees by regularly consulting the Confidential Operations Manual and communicating with Christian Brothers Automotive. Franchisees should factor in the potential for these changes when budgeting and planning for their business operations.