Can Christian Brothers Automotive modify or discontinue the software it provides?

According to Christian Brothers Automotive's 2025 Franchise Disclosure Document, Christian Brothers Automotive has the right to modify or discontinue the software it provides to franchisees. Specifically, Christian Brothers Automotive may provide software such as point-of-sale, accounting, and internet failover software. Franchisees are required to pay fees for this software, as detailed in the Confidential Operations Manual or in writing. Christian Brothers Automotive also has the right to charge annual licensing or maintenance fees for the software. These fees are subject to change at Christian Brothers Automotive's discretion.

This means that as a Christian Brothers Automotive franchisee, you are subject to changes in the software provided, and the associated costs. Christian Brothers Automotive can modify the software or even discontinue it entirely. This could force a franchisee to adapt to new systems or find alternative solutions, potentially incurring additional costs.

It is important for a prospective franchisee to understand that the fees for software and IT support are non-refundable and subject to change. This gives Christian Brothers Automotive considerable flexibility in managing its technology offerings and associated costs, but it also introduces uncertainty for the franchisee's budgeting and operational planning. Franchisees should inquire about the typical frequency and magnitude of changes to these fees and services during their due diligence.