factual
Where does the management training for Christian Brothers Automotive Principal Operators take place?
Christian_Brothers_Automotive Franchise · 2025 FDDAnswer from 2025 FDD Document
| Prior to opening or taking over operations of your franchise business, the Principal | ||
|---|---|---|
| Operator of the franchise must have attended and successfully completed our management training | ||
| courses to our satisfaction. This training will be conducted through an online training portal, at | ||
| our offices in Houston, Texas, and field-training at a location(s) we designate. In addition, the | ||
| Principal Operator’s Service Manager must attend and successfully complete our management | ||
| training course held at our offices in Houston, Texas. Training programs are offered periodically | ||
| as needed to meet the demands of new and existing Principal Operators. We may periodically | ||
| offer additional training programs to you and your Service Manager, covering such subjects as: | ||
| new products or procedures, operating techniques, new methods, marketing, bookkeeping, | ||
| accounting and general operating procedures, the establishment, use, development and | ||
| improvement of computer systems, and overall skill development. Attendance by you and/or your | ||
| Service Manager may be mandatory or optional, at our discretion. There is no charge for | ||
| mandatory training courses, however we may charge for optional training courses. All expenses | ||
| (such as travel, room, and board) that you and your personnel incur while attending or obtaining | ||
| all training will be borne entirely by you. | Our training staff is comprised of Home Office-based team members as well as existing | |
| and established Christian Brothers Automotive franchisees as part of our Certified Training | ||
| Locations (CTL) and Certified Field Trainer (CFT) programs. The training staff consists of 35 | ||
| persons, who have accumulated over | ||
| capacities, and over 460 years of related automotive experience or education. Currently, our | ||
| training programs are led by Brad Fink, CFE. Mr. Fink has over | ||
| automotive repair and maintenance industry. He has served as a Service Manager, General | ||
| Manager and multi-unit CBAC franchisee. We may use additional instructors on our training staff | ||
| to conduct our training programs. Our additional instructors have CBA operations experience and | ||
| strong training and development skills and abilities. | ## Principal Operator: In-Office Training [See Note 1] |
| The new Principal Operator will train under a CTL at the retail location operated by a CTL | |
|---|---|
| Franchisee for four weeks either before or after completing both the online courses and the two | |
| weeks training at our offices in Houston, Texas. The new Principal Operator will gain on-the-job |
Service Manager: In-Office Training
| The new Principal Operator will train under a CFT at the retail location operated by the | ||
|---|---|---|
| CFT for two weeks either before or after completing both the online courses and the two weeks | ||
| training at our offices in Houston, Texas. The new Principal Operator will gain on-the-job | ||
| experience by working in an operating CBA facility and learning to perform the duties of a | ||
| successful CBA Principal Operator. | The CFT will accompany the new Principal Operator during one week of business | |
| operations near the opening of the new repair facility. The CFT will help the new Principal | ||
| Operator implement the Christian Brothers Automotive systems. All CFTs must complete 24 | ||
| hours of online courses, a day (12 hour) training program at our offices in Houston, Texas, and a | ||
| 3-day (24 hour) site visit compliance check at the CFT’s retail location(s). | ## Principal Operator: Hands-On Training [See Note 2] |
| Instructional materials include our Confidential Operations Manual, Playbook and related | |
|---|---|
| online and offline materials. New Principal Operators must complete: 60 hours of online training; | |
| a two week (65 hours) training program which will be held at our offices in Houston, Texas or at | |
| some other location we designate, including a completely virtual environment; a four week (230 | |
| hours) training program under the supervision of and at a franchise location under the supervision | |
| of a CTL Trainer; and a two week (115 hours) training program under the supervision of and at a | |
| franchise location operated by a CFT. All of this training must be completed before any New | |
| Principal Operator will be allowed to serve as a Principal Operator of a franchise. The Service | |
| Manager must complete a one-week (33 hours) training program at our office in Houston, Texas, | |
| or virtually facilitated by members of the CBAC Training staff. Both the Principal Operator and | |
| Service Manager will be on site at the Principal Operator’s location one and a half week prior to | |
| the projected business open date. During this time, we will provide training and support programs | |
| on location at the place of business and from our offices in Houston, TX (75 hours). The Principal | |
| Operator will complete a 3-day (20 hours) course at our office in Houston, Texas between the 8th | |
| month and 13th month of business operation. (Approximate hours that a Principal Operator spends | |
| in classroom training and on-the-job training are depicted below.) |
Principal Operator: Hands-On Training [See Note 3]
| Subject | Hours of Training | Location | |
|---|---|---|---|
| Leadership & Business Management | 8.0 hour(s) | Franchisee’s home or other place of choice. | |
| Organization & Computer Software | 8.0 hour(s) | Franchisee’s home or other place of choice. | |
| Customer Satisfaction & Service | 16.0 hour(s) | Franchisee’s home or other place of choice. | # Principal Operator & Service Manager On-Site Training [See Note 4] |
| Subject | Hours of Training | Location | |
|---|---|---|---|
| Sales | 8.0 hour(s) | Franchisee’s home or other place of choice. | |
| Automotive Systems | 8.0 hour(s) | Franchisee’s home or other place of choice. | |
| Recordkeeping & Human Resources | 8.0 hour(s) | Franchisee’s home or other place of choice. | |
| Marketing | 4.0 hour(s) | Franchisee’s home or other place of choice. | |
| Subject | Hours of Training | Location | |
| Leadership & Business Management | 29.0 hour(s) | CBAC Headquarters in Houston | |
| Organization & Computer Software | 9.0 hour(s) | CBAC Headquarters in Houston | |
| Customer Satisfaction & Service | 11.5 hour(s) | CBAC Headquarters in Houston | |
| Sales | 8.0 hour(s) | CBAC Headquarters in Houston | |
| Automotive Systems | 3.5 hour(s) | CBAC Headquarters in Houston | |
| Recordkeeping & Human Resources | 2.0 hour(s) | CBAC Headquarters in Houston | |
| Marketing | 2.0 hour(s) | CBAC Headquarters in Houston | ## Principal Operator: In-Office Re-Training [See Note 5] |
| Subject | Hours of Training | Location | |
|---|---|---|---|
| Leadership & Business Management | 10.0 hour(s) | CBAC Headquarters in Houston | |
| Organization & Computer Software | 3.0 hour(s) | CBAC Headquarters in Houston | |
| Customer Satisfaction & Service | 10.5 hour(s) | CBAC Headquarters in Houston | |
| Sales | 7.0 hour(s) | CBAC Headquarters in Houston | |
| Automotive Systems | 1.5 hour(s) | CBAC Headquarters in Houston | ## Principal Operator: In-Office Re-Training [See Note 6] |
| Subject | Hours of Training | Location | |
|---|---|---|---|
| Recordkeeping & Human Resources | 0.0 hour(s) | CBAC Headquarters in Houston | |
| Marketing | 1.0 hour(s) | CBAC Headquarters in Houston | |
| Subject | Hours of Training | Location | |
| Operations & Workflow | 90.0 hour(s) | Certified Training Location | |
| Organization & Computer Software | 45.0 hour(s) | Certified Training Location | |
| Customer Satisfaction & Service | 50.0 hour(s) | Certified Training Location | |
| Sales | 30.0 hour(s) | Certified Training Location | |
| Automotive Systems | 15.0 hour(s) | Certified Training Location | ## Notes: |
Source: Item 11 — FRANCHISOR'S ASSISTANCE, ADVERTISING, COMPUTER SYSTEMS AND TRAINING (FDD pages 40–52)
What This Means (2025 FDD)
According to Christian Brothers Automotive's 2025 Franchise Disclosure Document, Principal Operators undergo management training at multiple locations. The training involves a combination of online modules, classroom instruction, and on-the-job experience.
The initial phase includes 60 hours of online training. Following this, there is a two-week (65 hours) training program held at Christian Brothers Automotive's offices in Houston, Texas, or at an alternative designated location, potentially including a virtual environment. This portion focuses on foundational knowledge and operational strategies.
To gain practical experience, new Principal Operators participate in a four-week (230 hours) training program at an existing Christian Brothers Automotive franchise location under the supervision of a Certified Training Location (CTL) trainer. Additionally, they complete a two-week (115 hours) training program at a franchise location operated by a Certified Field Trainer (CFT). This hands-on training allows them to learn the day-to-day duties of a successful team member and Principal Operator.
In summary, the management training for Christian Brothers Automotive Principal Operators takes place online, at the corporate offices in Houston, Texas, and at designated franchise locations under the guidance of CTL and CFT trainers. This comprehensive approach ensures that new franchisees receive both theoretical knowledge and practical skills necessary to operate their business effectively.
Disclaimer: This information is extracted from the 2025 Franchise Disclosure Document and is provided for research purposes only.
It does not constitute legal or financial advice. Consult with a franchise attorney before making any investment decisions.